The project had two main functions; to find out whether the College Club was providing what was wanted; and whether it was providing it efficiently. This chapter will examine the results of the student and the staff based attitude survey. The resource allocation will be analysed in the following chapter. This chapter examines the results from the student based study examines the results from the staff based study draws conclusions from the results 4. 2 THE STUDENT BASED STUDY. Out of the 550 questionnaires sent out, 62 were returned.
The replies were generally positive in nature, with many of 51/52?students commenting on the improvements made over the summer. Once all the data had been correlated, there seemed to be two main themes emerging; 51? and 52? students had seen the major improvements that had happened over the summer and were basing their opinions on how much better the club was, but 53? students had not seen the improvements and were just commented on what they saw and comparing it to what they had expected a student bar to be like. Question 1 Wednesday nights and the occasional sports hostings, are seen by many as the only functions held in the College Club.
By beginning with a question about these it was hoped a familiar subject would establish rapport, thus attracting attention from the respondents. Only four of the people who replied said that they had never used the club on a Wednesday night. One of these noted that this was because he was married and living away from the college. Eight people said that they had used it for sporting events. The other uses included Friday nights, a private party, hosting during Fresher’s Week, the UCAS visits, and a group Christmas party. Question 2.
By asking people what they thought of the club, whether they used it or not, would hopefully show what the image held by the student body about the club. When there is deep involvement in the development of something, it is easy to forget/ignore those whom the service is provided. The complete list of comments can be found in Annex E, and they were categorised into four main topics; the facilities, the entertainment, the decor, the atmosphere and then general comments. The facilities were generally described as convenient for Wednesday nights, OK, but poor in comparison to other student union bars.
Little was commented on the entertainment except that it needed to be varied more. The decor was described as being bare and spartan, but that it was still better since[the] changes. It was the subject of the atmosphere that gave the most negative answers. It was described as not a place to be sober in, like a village hall and like a school disco. A few people did comment that it was OK, but the majority of comments revolved around the fact that it was a place to go after the pub/the mess shuts. The general comments included many that said the College Club was OK or good, but did not mention any specific items.
Question 3 By asking people how regularly they attended the Wednesday night parties, it was hoped to identify whether there was a small core of people who went, or whether majority of people went, irregularly. Fig. 4. 1 GRAPH SHOWING THE REGULARITY OF ATTENDENCE AT WEDNESDAY NIGHT PARTIES. A total of 28 people answered that they attended the club on a Wednesday evening at least twice a month. On the basis that there is an average of 169 people attending (Section 1. 2), you can deduce that more of the regular attendees answered the questionnaire.
The average attendance of 169 people equates to 30% of the population (assuming a figure of 550 undergraduates), but the 28 people as described above, make up 45% of the respondent population. Question 4 This question asked respondents to scale, from 1 to 7, dislike to like, seven different characteristics. Those characteristics were; the decor, the atmosphere, the cost of the drinks, the meeting of friends, the entertainment, the opening times and finally, the closing times. These results were then correlated, comparing the average score given to each characteristic with the regularity of attendance.
Fig 4. 2 GRAPH SHOWING THE RELATIONSHIP BETWEEN CHARACTERISTICS AND THE REGULARITY OF ATTENDANCE. Those attending the club infrequently scored the “meeting of friends” the highest and the atmosphere and closing times the lowest. They seemed less concerned about the earlier closing times. Those attending once a month scored the “meeting of friends” the lowest of all the groups, and the rest of the classifications approximately average in comparison with the whole group. Those who attended three times a month scored the “meeting of friends” the highest and the “atmosphere” was given above average scores.