In this would be an external customer. Eppies



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In our business world we have to provide quality atmosphere service to our customers. The purpose for this introduction is to explain how we treat our internal and external customers in order to provide satisfaction. The base of this executive summary will be on where we work at with our current employer or former.

The information collected for this executive summary will be on my last employer. My former employer was Eppies Restaurant. Mainly this small business was in Madera California. Now that we addressed the company, we now can adopt quality principles in theory for my former employer Eppies Restaurant.

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As I stated in the past, Eppies Restaurant has been open for several years until they closed recently. Since Eppies Restaurant is a food service industry, I can tell you from experience, that it can be very stressful for employees.We as managers must understand that not just people from the community is our customers, but also our employees are too, and business partners, suppliers etc. For example, we have owners (managers), waitress, busboys, dishwashers, cooks; these were the employees who worked at Eppies Restaurant. Employers have always have choices about how they want their business run, but today managers must be more user friendly. Since business runs a cycle one company relieves on other companies services, this would be an external customer.

Eppies Restaurant had many external customers. For example, we had M& D services they deliver meat and other products. Then we had Rainbow and they deliver bread. We also had a Towel Service they would wash our towels that we use to clean the restaurant.

And finally the soda industry and dishwasher industry that supplies their product to any fast food companies. They all provide a service. Eppies Restaurant would buy an extra order for their product and in return they would get a discount. Finally we have our customers who buy our foods. The fast food industry can be very busy especially mothers day. We get anger customers because foods are brought late. The service is bad and seating customers has a big affect on our service to the community.

The lesson learned steps in. This also applies for internal employees who work to provide the quality service. With lesson-learned aspect, we must provide employer-employee relationship. From the employer point of view, we can ask ourselves, how do employees feel about their jobs? Do they have any say how work is performed? Again this applies on the employees during their job.

I recommend to improve the employee service is to have meeting twice a month to discuss issues, problems to solve or train employees who needs extra help. By introducing a quality approach, the employer can over see how their business and employees can create the customer satisfaction.Words/ Pages : 488 / 24

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